Refund Policy

1Quick Reference Summary

Category	Refund Available?	Time Limit
Gym Membership (unused time)	Conditional	See Section 2
Personal Training Sessions	Conditional	Unused sessions only
Fitness Clothing & Apparel	Yes	14 days
Defective Clothing	Yes	14 days
Food & Supplements (unopened)	Conditional	48 hours
Food & Supplements (opened/perishable)	No	N/A
Classes cancelled by us	Yes	Full credit/refund
Clearance/discounted items	No	N/A

2Gym Memberships & Exercise Services (80%)

2.1 General Rule

Membership fees are non-refundable once the billing period has begun. This is because we allocate resources, staff, and facility access based on active memberships.

2.2 Exceptions — When Refunds Are Available

Refunds for unused membership time may be granted in the following circumstances:

• Medical Inability: If you are unable to continue exercising due to a medical condition, a pro-rated refund for the remaining unused period will be issued upon submission of a valid doctor's certificate.
• Relocation: If you relocate more than 50 km from our facility, a pro-rated refund may be issued with proof of new address (utility bill, lease agreement, or employer letter).
• Gym Closure: If we permanently close the facility or suspend services for more than 30 consecutive days, a full refund for the unused period will be issued.

2.3 Refund Calculation

Where a refund is approved, it will be calculated on a pro-rated basis based on the remaining full days of the membership period. Partial days are not counted. An administrative fee of 10% of the refund amount may be deducted to cover processing costs.

2.4 Cancellation Notice

To cancel a membership and request a refund, you must provide a minimum of 30 days' written notice by email or in person. Refunds will be processed within 5–10 business days after approval.

2.5 Personal Training Sessions

Prepaid personal training sessions are valid for 6 months from the date of purchase. Unused sessions may be refunded within this period, subject to a 10% administrative fee. Expired sessions are non-refundable.

2.6 Classes Cancelled by Us

If we cancel a class or program, you will receive a full refund for the cancelled session(s) or a credit toward future classes, at your preference.

2.7 Suspension

Members may request a suspension of their membership (up to 3 months) for medical or personal reasons instead of cancelling. No refund is issued during suspension, and the membership period is extended by the suspension duration.

3Fitness Clothing & Apparel (10%)

3.1 Return Window

You may return clothing items within 14 days of purchase for a full refund or exchange, provided the following conditions are met:

3.2 Return Conditions

• Items must be unworn, unwashed, and in their original condition.
• All original tags and labels must be attached.
• Items must be in their original packaging where applicable.
• Proof of purchase (receipt or order confirmation) is required.

3.3 Non-Returnable Items

For hygiene reasons, the following items are non-returnable and non-refundable:

• Undergarments and sports bras
• Swimwear
• Compression garments that have been opened
• Items marked as clearance or final sale

3.4 Defective or Damaged Items

If you receive a defective or damaged item, you are entitled to a full refund or replacement within 14 days of receipt. We will cover return shipping costs for defective items.

3.5 Wrong Size Exchange

If you ordered the wrong size, you may exchange the item within 14 days. The customer is responsible for return shipping costs. Exchange is subject to availability of the requested size.

3.6 Refund Method

Refunds will be issued to the original payment method used through AzamPay. If the original payment method is unavailable, store credit will be offered.

4Food & Supplements (10%)

4.1 General Rule

Due to health, hygiene, and food safety regulations, food items and supplements are generally non-returnable and non-refundable once opened or consumed.

4.2 Exceptions — When Refunds Are Available

Refunds or replacements may be granted in the following cases, provided the issue is reported within 48 hours of receipt:

• Damaged on arrival: Products that arrive damaged or broken.
• Expired products: Products that are past their expiration date at the time of delivery.
• Wrong item delivered: You received a different product than what was ordered.
• Quality complaint: Products with visible quality defects (with photographic evidence submitted within 48 hours).

4.3 Non-Refundable Food Items

• Perishable goods (fresh foods, prepared meals)
• Opened supplement containers
• Products without original packaging
• Items purchased on clearance or discount

4.4 Refund Method for Food

Approved refunds for food items will be processed to the original payment method through AzamPay within 5–10 business days. Alternatively, store credit or a replacement product may be offered.

5Refund Process

5.1 How to Request a Refund

To request a refund, please contact us through any of the following methods:

• Email: refunds@amazingfitness.co.tz with your order/membership number and reason for refund.
• Phone: Call us during business hours with your receipt details.
• In Person: Visit our front desk with your receipt and the item(s) to be returned.

5.2 Required Information

• Order number or membership number
• Original receipt or proof of purchase
• Reason for refund request
• Photographic evidence (for damaged/defective items)
• Doctor's certificate (for medical membership cancellations)

5.3 Processing Timeframe

Refund requests will be reviewed within 3 business days. Approved refunds will be processed within 5–10 business days to the original payment method through AzamPay. You will receive an email or SMS notification when the refund has been processed.

6Order Cancellation

• Before shipment: Orders cancelled before shipment are eligible for a full refund.
• After shipment: Orders cancelled after shipment will be treated as a return and subject to the relevant return conditions above.
• Membership cancellation: Follow the process in Section 2.4 above.

7Non-Refundable Items (Summary)

The following are strictly non-refundable:

• Used or partially used membership periods
• Worn or washed clothing items
• Opened food and supplement products
• Clearance, final sale, or discounted items
• Hygiene-sensitive items (undergarments, swimwear)
• Expired personal training sessions (past 6-month validity)
• Administrative fees and processing charges

8Payment Gateway Refunds (AzamPay)

All refunds are processed through AzamPay, our payment gateway partner. Refunds will be returned to the original payment method used (mobile money account or bank account). The processing time may vary depending on your bank or mobile money provider, typically between 2–10 business days after we initiate the refund.

9Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter to management by emailing management@amazingfitness.co.tz. We are committed to resolving all disputes fairly and in accordance with Tanzanian consumer protection laws.

10Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Refund requests submitted before a policy change will be processed under the policy in effect at the time of the original purchase.

11Contact for Refunds